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Warranty Information

Coverage for Your Home

At Homes By Keystone, we stand behind the quality and durability of our modular homes with a comprehensive warranty program designed to give you peace of mind. Our warranty coverage is multi-layered, combining our own factory warranties with those from trusted manufacturers and an extended protection plan. This ensures that your investment is safeguarded from the day you move in and for years to come.

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Factory Warranty

Homes By Keystone provides a one-year factory warranty on workmanship and structure. Homes By Keystone also provides a two-year warranty on electrical and plumbing. Homes By Keystone will not be responsible for damages of any kind or moisture problems caused by woodstoves or kerosene heaters.

Manufacturer Warranties

The following items are covered by manufacturer warranties:

  • Roofing
  • Vinyl Siding
  • Windows
  • Shutters
  • Appliances
  • Heat Pumps
  • Smoke Detectors
  • Carpet
  • Vinyl Flooring
  • Laminate Flooring
  • Tubs
  • Countertops

RWC 10 Year Limited Warranty

Guardian Homes By Keystone is a member of Residential Warranty Company LLC. RWC provides our buyers with a Limited 10 Year Warranty. Here is more information on this warranty:

Residential Warranty Company, LLC is one of the nation’s oldest and largest providers of written insured new home warranties, providing homeowners with a strong foundation of security for their home.

  • RWC has been in the new home warranty business for over 30 years and has issued warranties on over 3 million homes. More importantly, RWC has managed the dispute resolution process between homeowners and builders on thousands of homes over the years.
  • Home warranties issued by RWC are insured by Western Pacific Mutual Insurance Company, A Risk Retention Group (WPMIC), a company that is rated “A-(Excellent)” by A.M. Best and has over $100 million in surplus equity.

RWC does NOT have an open door policy when it comes to Membership. Not every Builder is able to attain Membership with them the way Homes By Keystone has done.

  • Potential Members are examined for financial stability, customer satisfaction and technical competence.
  • As an RWC Member, we agree to comply with specific construction standards in order to have our homes warranted by them.
  • This is our assurance to you that Homes By Keystone is committed to standing behind our homes and providing you with peace of mind long after the sale.

The RWC 10 Year Limited Warranty on your home identifies what is warranted, what is excluded, and the duration of the Warranty.

  • In the first year, the Warranty applies generally to workmanship and materials.
  • In the first two years, portions of the major systems in your home are warranted. These systems include wiring, ductwork and pipes.
    For all 10 years, the Warranty includes protection on warranted structural elements in your home, as defined in your Warranty book. The Warranty identifies which parts of a home are warranted, and the criteria for establishing a structural defect.
  • Your Warranty book spells out who is responsible for warranted repairs, defines basic terms that are important for you to know, and describes the process you will use if you think you have a warranted problem in your home.
  • Note that the Warranty is “limited” which means you are responsible for maintaining your home, from changing light bulbs to maintaining proper drainage patterns. Areas which are not part of the primary residence, such as driveways, are excluded from your Warranty and some products come with a manufacturer’s warranty.

Value to the homeowner

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RESALE VALUE

Your home is warranted for 10 years as shown on the front cover of your Warranty book. If you sell your home during that term, the balance of the warranty transfers automatically to the next buyer. That transferable home warranty is an excellent marketing tool when you offer your home for sale to prospective buyers.

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PROTECTION

When Homes By Keystone chose RWC as our warranty provider, we made the decision to provide you with a written and insured commitment that your home will be free from specified defects. Your RWC warranty is independently written and administered and remains in place for 10 years, regardless of what the future holds.

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EXPERT SECOND OPINION

Even with a written warranty, misunderstandings may arise. If you disagree with us on whether or not something should be considered a defect, the limited warranty can be a valuable “measuring stick” for evaluating the issues. You benefit from third-party assistance with home warranty issues. The warranty standards included are based on accepted industry practices. The process to get RWC involved to mediate the issue and determine coverage is spelled out in you warranty book.